Anthem now provides on-demand doctor house calls as a covered benefit for California members in Small Group full-network PPO plans (as of January 1, 2017) and in all Select PPO plans (as of April 15, 2017). HEAL is available in select counties: Los Angeles, Orange County, San Diego and the San Francisco Bay Area.
Members can make an appointment with a licensed doctor to come to their home or office in two hours or on their schedule. Hours of availability are from 8 a.m. to 8 p.m., seven days a week, including holidays.
Standard reimbursement rates for doctors in the plan apply. The member is responsible for all out-of-pocket copay or coinsurance amounts, as usual. The member pays $99 out-of-pocket per visit, if the plan deductible still needs to be met. If the deductible has been met, the member simply pays the usual copay amount.
To book a visit, members can go online to heal.com. They can download an app from the App Store or Google Play, Or they can call 1-844.644.4325 (HEAL) to request an appointment.